Shipping Policy
Effective Date: 26th February, 2026
Last Updated: 26th February, 2026
Visual Magic is a trade name and operating division of Mailed Inc (“Company,” “we,” “us,” or “our”). Shipping preparation, packing, and carrier coordination are facilitated by 1HomeOffice, the official logistics partner for Visual Magic. This Shipping Policy governs all shipments of Visual Magic products.
1. PROCESSING & HANDLING TIMES
All Visual Magic orders undergo internal production prior to shipment.
After production, shipments follow logistics preparation standards.
Estimated handling times:
Orders placed in the morning are typically shipped the same day
Orders placed in the afternoon or later are typically shipped the next business day
Processing times may vary based on seasonal demand and operational workload
Special packaging requirements may require additional handling time
Handling time does not include carrier transit time.
All timelines are estimates and are not guaranteed.
For urgent orders, please contact: privacy@visualmagic.ai
2. PRIVACY POLICY
Visual Magic prints are professionally packed to reduce transit risk.
Packaging methods include:
Rolled Prints
Shipped in protective tubes (any print above 24”)
Interior paper barrier to prevent surface damage
Flat / Large Prints
Shipped in envelopes (any print of 18” and smaller)
Protective padding as necessary
The packaging method is determined based on size, fragility, and carrier requirements.
Items packed by Visual Magic follow carrier-acceptable packaging standards.
3. SHIPPING METHODS & DELIVERY WINDOWS
We ship via major carriers, including:
UPS
FedEx
DHL
USPS
Estimated carrier transit times:
Ground Shipping: 2–7 business days
Expedited Air: 1–3 business days
Overnight / Express: Next business day
International: 3–10 business days (subject to customs)
Transit times are estimates only and are not guaranteed.
4. SHIPPING COSTS
Shipping charges are based on:
Actual weight
Dimensional (DIM) weight
Destination
Service level selected
Packaging requirements
Shipping fees are non-refundable once shipment is released to the carrier.
5. TRACKING INFORMATION
Once the shipment is released to the carrier (UPS, FedEx, and DHL):
A tracking number will be provided via email
Tracking updates are generated directly by the carrier
If tracking is delayed or missing, please contact support.
6. RISK OF LOSS & TITLE TRANSFER
Risk of loss transfers to the customer upon release of the shipment to the carrier.
Visual Magic, Mailed Inc, and 1HomeOffice are not responsible for:
Carrier delays
Missed deliveries
Theft after confirmed delivery
Incorrect addresses provided by customer
Carrier mishandling
Carrier performance is outside our control.
7. LOST OR DAMAGED SHIPMENTS
Damaged Deliveries
If your shipment arrives damaged:
Notify us within 48 hours
Provide photographs of the item and all packaging
Retain all packaging materials
We will assist in initiating a carrier claim where applicable.
Important:
Carrier claim approval is determined solely by the carrier.
Compensation depends on declared value and insurance coverage.
If insurance was not purchased, compensation may be limited to the carrier’s standard liability.
Shipping fees are non-refundable.
Lost Packages
If tracking shows no movement or the carrier reports loss:
We will assist in initiating a carrier investigation.
Investigation timelines vary by carrier.
Compensation depends on insurance coverage.
The carrier makes all determinations.
Visual Magic does not guarantee carrier reimbursement outcomes.
8. INSURANCE COVERAGE
Shipping insurance may be offered at checkout or upon request.
Insurance may cover:
Loss
Damage
Theft (subject to carrier terms)
Insurance value must be declared prior to shipment.
If insurance is declined, carrier liability may be limited.
9. INTERNATIONAL SHIPPING
International shipments may incur:
Customs duties
VAT / GST
Import taxes
Brokerage fees
These charges are the responsibility of the recipient.
Customs procedures may extend delivery timelines.
10. INCORRECT OR UNDELIVERABLE ADDRESSES
Customers are responsible for accurate shipping details.
If a package is returned due to:
Incorrect address
Refusal of delivery
Failed delivery attempts
Additional shipping charges will apply for reshipment.
Original shipping fees are non-refundable.
11. SHIPPING DELAYS
We are not responsible for delays caused by:
Incorrect address
Refusal of delivery
Failed delivery attempts
We will assist with tracking and communication but cannot control carrier operations.
12. RESTRICTED ITEMS
Visual Magic products consist solely of printed materials.
We do not ship:
Hazardous materials
Flammable goods
Perishable items
Illegal goods
Orders violating carrier regulations may be refused.
13. CONTACT INFORMATION
For shipping inquiries:
Email: privacy@visualmagic.ai
Website: www.visualmagic.ai
(Logistics operations facilitated by 1HomeOffice.)