Frequently Asked Questions
GENERAL
What makes Visual Magic different from other print studios?
Visual Magic combines premium materials, calibrated color accuracy, and AI-enhanced upscaling to ensure every print delivers gallery-grade clarity. Every order is produced in New York and packaged with care through 1HomeOffice for reliable, professional delivery.
What file types can I upload?
We accept JPEG, PNG, SVG, PDF, TIFF and high-resolution mobile photos. Our system analyzes your file and enhances it for sharp detail, rich tones, and large-format output.
Can you enhance low-resolution or old photos?
Yes. Our AI tools recover lost detail, reduce noise, and upscale older or low-quality photos into sharp, print-ready art.
Is my uploaded photo secure?
Absolutely. Your images are stored securely and used only to complete your order. We never repurpose or share your photos.
ORDERING & CUSTOMIZATION
How do I place an order?
Upload your photo, customize size, orientation and paper type, and complete checkout. A confirmation email will follow immediately.
Can I change or cancel my order after placing it?
Changes or cancellations are only possible before production begins. Since every order is custom-made, production often starts quickly — contact us immediately if you need adjustments.
Do you offer gift orders?
Yes. You can ship any order directly to a recipient, making Visual Magic prints perfect for birthdays, anniversaries, and celebrations.
Is my uploaded photo secure?
Absolutely. Your images are stored securely and used only to complete your order. We never repurpose or share your photos.
PRODUCTION & QUALITY
How long does production take?
Most items are enhanced, printed, and prepared in two-three days.
Do you adjust lighting and exposure before printing?
Yes. Shadows, highlights, and midtones are refined to produce balanced, natural results.
What paper options do you provide?
We offer Glossy, Matte and Satin, each chosen for richness, depth, and longevity.
How accurate are the colors?
Our calibrated system ensures consistent, precise color reproduction across all formats and sizes.
Do you offer both color and black-and-white printing?
Yes. Black-and-white prints use a dedicated workflow for clean gradients and deep blacks.
SHIPPING, DELIVERY & INSTALLATION
How does shipping work?
Each order is packed using professional art-grade materials. We ship via trusted carriers with included tracking. Local customers may choose pickup where available.
What if my order arrives damaged?
Contact us within 7 days with photos. We will replace damaged or defective orders according to our Returns & Refunds Policy.
Do you install large wall art?
Yes. Our AI tools recover lost detail, reduce noise, and upscale older or low-quality photos into sharp, print-ready art.
RETURNS, REFUNDS & POLICIES
Do you accept returns?
Because each piece is custom-made, we do not accept general returns. However, we replace items that are:
- Damaged
- Defective
- Incorrect
(Full details in the Returns & Refunds Policy.)
Do you offer refunds?
Refunds are available only in eligible cases as outlined in the Refund Policy.
LARGE WALL ART
Can my photo be enlarged to wall size without losing quality?
Yes. Our advanced AI enlargement rebuilds lost detail, keeping your image sharp even at oversized dimensions.
What finishes are available for large wall art?
We use premium archival papers engineered for large installations to prevent warping and maintain rich color.
Is large wall art suitable for offices and commercial spaces?
Yes. Many businesses use our oversized prints for lobbies, meeting rooms, restaurants, and studios.
How fast is the turnaround?
Printing, delivery, and full installation usually happen within two-three days.
How do I maintain large wall art?
Use a clean, dry microfiber cloth. Archival materials make maintenance simple.
PHOTOGRAPHIC PRINTS
What makes Visual Magic photographic prints special?
They are produced using calibrated tonal workflows for accurate skin tones, rich detail, and a true gallery finish
Can you restore old photos before printing?
Yes. We enhance clarity, contrast, and detail for old or damaged images.
Are these suitable for professional use?
Yes. Many photographers use them for portfolios, exhibitions, and client delivery.
Do you offer multiple aspect ratios?
Yes. Square, portrait, landscape, and custom proportions.
POSTERS
Why are Visual Magic posters more premium than typical posters?
We use thicker stock, sharp professional inks, and calibrated production to deliver richer color and cleaner lines.
Can I print my own design or digital artwork?
Yes. Posters are perfect for illustrations, branding, typography, and event designs.
Are posters suitable for dorms, rentals, and studios?
Absolutely. They’re lightweight, affordable, and easy to hang.
Can I upgrade a poster to photographic paper?
Yes. Upgrade for deeper blacks, high clarity, and a luxurious finish.
How are posters packaged?
Depending on size, posters are shipped flat or rolled in professional tubes to prevent bending or ink transfer.